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Xentry software#
Xentry professional#

Whether required, perform other duties and responsibilities as assigned.

Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.

If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.

Accurately document work related activities in the relevant ticketing system according to established policies and procedures.

Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.

Analyze and investigate issues making use of acquired knowledge and available tools.

Xentry professional#

Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner.Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:

Xentry software#

independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O). We are a quickly expanding, dynamic department with approximately 100 employees that support CAC divisions and internal and external business partners with product and technical related topics.Īs part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. Employees act as brand representatives ensuring that external and internal customers receive personal assistance in their own language at a consistently high level.īesides providing Customer Service and Roadside assistance, the CAC, offers a wide range of services to internal and external business partners of the Daimler AG aftersales organization.

More than 40 different nationalities add diversity and enrich an organization aiming to provide the best service and premium solutions for our end-customers, retail and business partners. (CAC) is a central point of contact, caring for the needs current and prospective customers of the Mercedes-Benz and smart brands. The Mercedes-Benz Customer Assistance Center Maastricht N.V.